JD Supra is rapidly emerging as the legal profession's deepest and most credible online repository for legal articles, precedents and documentation.
Dear Mr. Wise,
http://www.jdsupra.com/profile/wiselaw/
Just touching base with you quickly to be sure that this morning's document on your JD Supra profile is indeed the one you want live and in public view. We see that you tried to replace - and it looks like you have succeeded in getting the correct one up there, but want to be sure.
We've noticed a technical issue to do with your initial attempt to replace the original document (an issue overcome, it seems, by the fact that you then uploaded a second time).
Suffice to say: we just want to be sure that this is the document you want live on the site. Please let me know. If so, we will delete the other versions currently in limbo on JD Supra's servers. If it isn't the version you want live, we'll take care of things.
We like the doc and want to feature it in our network later, and so I want to be certain it is the correct one.
Please let me know.
Adrian Lurssen
@JDSupra
As someone who has at times waited literally weeks for any response at all from Facebook, Google and Technorati (among others) to my technical and account-related enquiries, I can't tell you how pleasant a surprise it was to encounter a site that actually has a real, human interface - and beyond that - is genuinely proactive in addressing its users' issues.
The email discussions following Mr. Lurssen's initial contact were just as pleasant and helpful. He was even good enough to point out to me that the Twitter bugs had already tweeted on the original.
Well done, JD Supra, and thank you, Adrian Lurssen.
Our article article on cloud computing, by the way, is now featured at JD Supra's Electronic Discovery Document Center.
- Garry J. Wise, Toronto
Visit our Toronto Law Firm website: www.wiselaw.net
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Adrian and the rest of the team at JDSupra are top notch. I have experienced the same incredible customer service. Keep up the good work guys!
ReplyDeleteThanks so much, Garry. Happy to help - and, truly, we liked the piece you posted.
ReplyDeleteFWIW: we also featured the doc on a couple of our Facebook pages:
http://www.new.facebook.com/LawPractice
http://www.new.facebook.com/Legal.Marketing.JDSupra
Thanks again for the work.
Adrian