Nearly 8 weeks after the taser related death of Polish immigrant, Robert Dziedansk at Vancouver International Airport's arrival lounge, the airport has issued a report outlining proposed improvements for its international passengers.
Officials at Vancouver International Airport have announced how they will spend $1.4 million a year to improve service for international visitors.The airport’s report also features a “complete timeline of Dziekanski's hours at the airport” including reports that he was spotted sweating profusely upon his arrival at the airport.
The changes include:
- Hiring new public safety officers skilled in negotiations and non-physical intervention
- 4-hour staffing of the customer care kiosks in the international arrivals area and inside the customs hall
- Terminal-wide access to translation services
- Emergency medical responders stationed in the airport 24 hours a day
- Improved multilingual signage with pictograms and translations in as many as 20 languages
- Hourly walk-through of the customs hall by airport staff and 24-hour public safety patrols
- Improved communication from inside the secure area of the customs hall to the public arrivals lounge for both staff and the public
- A new arrivals video that will be shown on all incoming international flights
- Improved customer care training for all airport staff
The Commons Public Safety Committee inquiry into Dziekanski's death is continuing.