See Perspectives on Practice Management: The Regulator and the Practitioner.
Here's a snippet:
Perhaps our regulators would do well to recognize – and dare I say learn from – the degree of dedication and determination so many of us have to getting it right, just as we must recognize how discouraging it must be for our Law Societies to so constantly confront situations where individuals in our profession fall short or are perceived by the public to fall short in delivering the most basic of client services.
When David so kindly invited me to join him for this ThursdaySlawTips adventure, I confess I was both flattered and extremely interested in seeing where this conversation between the practitioner and the “Law Society guy” might lead.
And while we will get to the answers to the practice management questions above soon (I promise), my Practice Tip for the day is a simple one: When regulators and practitioners dialogue, only good things are bound to happen.