Once a practice has matured, no lawyer can do it alone. The solution to the communications conundrum is probably as simple as this – develop good communications systems for your firm and recruit excellent staff to implement those systems.
...Clients who are in the loop are likely to be happy with their professional advisors. Those who feel excluded from their own cases or files are much less likely to feel friendly.See: Solving the Communications Problem
So set up systems that prioritize communications, and train your staff and colleagues to implement them religiously.