Thursday, October 18, 2007

Stopping the Disgruntled Ex-Employee Blogger

An interesting article from ITBusiness.ca:

Dealing with employee blogs can be an HR headache if a company doesn't have any guidelines in place. But even guidelines won't help after an employee leaves the company. And if that ex-employee left on less-than-congenial terms, blogging could become a forum to vent – potentially causing damage to the company's reputation.

So what can companies do to control this?

Unfortunately, you can't control it, said Stephen Turcotte, president of Backbone Media. But you can mitigate some of the problems that might occur, and prevent things from getting any worse.

Keep lawyers out of the social media as much as possible, he said. “If anything they're going to slow down the process of having a genuine dialogue with somebody.”

Always try to see if there's a way to deal with that person human-to-human before taking any further actions. “It never hurts to directly contact that person and see if they could oblige you,” he said. “The expectation is of course they would not, it's against blogger best practices, but you never know.”

- Garry J. Wise, Toronto

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